1. Coverage

Our warranty covers any manufacturing defects or material flaws in the aquarium care products purchased through our website, vilnor.xyz. This warranty ensures that the product will function as expected under normal use, according to the manufacturer’s guidelines and instructions.

What is Covered:

  • Defects in materials or workmanship.
  • Functional issues that arise from natural wear and tear under normal usage.

What is Not Covered:

  • Damage caused by misuse, mishandling, or improper installation.
  • Wear and tear due to use outside of normal conditions or beyond the recommended use period.
  • Damage resulting from accidents, neglect, or unauthorized repairs.
  • Products purchased from third-party sellers or not through vilnor.xyz.

2. Warranty Period

The standard warranty period for products purchased from vilnor.xyz is 12 months from the date of purchase unless otherwise stated in the product description. Certain products may come with extended warranties, which will be clearly indicated on the product page.

Warranty Extension for Special Products:

Some high-end or premium aquarium accessories, such as filtration systems or lighting setups, may come with an extended warranty. Please refer to the specific product description for further details.

3. How to Make a Warranty Claim

If you believe your product is defective and falls within the warranty guidelines, please follow these steps:

  1. Contact Customer Support: Reach out to our support team at support@vilnor.xyz with the subject line “Warranty Claim – [Product Name]”. Include the following details in your email:
    • Your order number
    • A description of the issue you are experiencing
    • Photos or videos showing the defect (if applicable)
    • Any additional relevant information
  2. Assessment: Our customer service team will review your warranty claim and may request further information or clarification. We may ask you to return the product or provide additional evidence to assess the situation properly.
  3. Resolution: Once we confirm the issue, we will offer you one of the following resolutions:
    • A replacement product if the item is deemed defective and within the warranty period.
    • A repair if the product can be fixed and is covered under the warranty.
    • A refund in cases where a replacement or repair is not possible.

If a product is found to be outside the warranty period or is deemed not to meet the conditions outlined above, we will notify you and provide potential alternatives.

4. Return Process

If a product is eligible for return under warranty, we will provide you with return instructions. Please ensure the item is returned in its original condition, including any accessories, packaging, or instructions that came with the product. You may be responsible for the return shipping costs unless otherwise specified by our support team.

5. Limitations of Liability

Vilnor.xyz will not be responsible for any incidental or consequential damages arising from the use of our products. This includes, but is not limited to, damage to personal property, loss of business, or other indirect damages. Our liability is limited to the original purchase price of the product.

6. How to Reach Us

If you have any questions about this warranty policy, or if you need assistance with a product issue, please contact our customer service team:

We are committed to providing you with high-quality aquarium care accessories and will do our best to resolve any issues that may arise.

7. Changes to the Warranty Policy

Vilnor.xyz reserves the right to modify this warranty policy at any time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top of this policy.